Returns + Exchanges
We do everything in our power to honestly and accurately represent each product through detailed descriptions, live sales, high quality photos and in-person shopping options. We're confident every item you receive you'll love. If you're not 100% satisfied with your purchase, you're eligible to return or exchange it!
Frictionless Returns & FREE Exchanges
We're committed to making the return process as simple as possible and pleased to offer free exchanges on eligible items. If you're unhappy with your purchase and wish to return it, please send them back within 14 days for a refund or 30 days for a credit*. Didn't get the right size? Exchange eligible items for FREE when you send them back within 10 days*. If your item(s) is damaged when it arrives, let us know within 3 days and we'll send out an identical replacement ASAP*!
Return Policy
Before initiating a request, please review our return policy below.
Initiate a Request
To begin your return or exchange request, please click here.
Return + Exchanges Policy
While we're confident you'll fall in love with every piece you receive, sometimes things aren't the right fit. We'll happily accept returns for unworn, unwashed, or defective merchandise purchased from simplyobsessed.com or the Simply Obsessed mobile app for return or exchange with original tags/packaging. Merchandise purchased from a store location or not from Simply Obsessed directly is not eligible for return online and must be returned at the location you purchased them from. Please contact the individual location for their return policy. Any items ending in .99 are typically FINAL SALE and will be indicated in the product description.
If we receive your return at our warehouse within 14 days (+/- delays due to shipping carriers), you'll have the option to select a payment method refund or be issued a store credit to apply to a future purchase. If your return is received after 14 days and within 30 days of delivery, you'll be issued a store credit to apply to a future purchase. No returns may be accepted 30 days after delivery. If you ordered the wrong size or color, please initiate an exchange request with us for free. The item(s) you are exchanging must be received at our warehouse within 14 days of delivery. Once we have received your item, we will process your exchange. If your items are no longer available, we will offer either an original payment method refund or store credit to apply to a future purchase.
Please note, we are not responsible for non-Simply Obsessed items returned to us in error. We will make every attempt to correct the situation when possible.
Certain items are excluded from this policy, please review them below.
Return & Exchange Shipping
If returns coverage was purchased at checkout return shipping will be covered. Otherwise customer will be responsible for the cost of return shipping.
Defective Item Policy
Errors made during shipping, or pieces damaged upon arrival to your doorstep are unacceptable. Please Contact us within 3 days of receiving your item to start your request. We'll process your request by sending an identical replacement, or if in the case of the item running out of stock, issue a refund to your original payment method or a store credit - you choose.
Account Suspensions
In the event your account is restricted or suspended with cause, our standard return and exchange policy still applies. An account suspension, restriction or other moderation action is not grounds to submit a return or exchange.
Policy Exclusions
Final Sale (items either ending .99 or marked FINAL SALE in description) are not able to be returned or refunded.
Gift Card purchases are not able to be returned or refunded. Gift Cards are non-transferrable.
Beauty & Wellness items are not eligible for return or exchange, except in cases of defective items.
Swim & Intimate items are not eligible for return or exchange, except in cases of defective items.
Vintage & One of a Kind pieces are not eligible for return or exchange, except in cases of defective items.
Price Matching Policy
Please take advantage of our Price Matching Policy if you find a better price!
Returns Using Your Shipping Carrier
For returns using your own shipping carrier, please send them to the following address.
IMPORTANT: Please initiate your return request PRIOR to sending your item. Allow our team to respond to you quickly to confirm your items are eligible for return or exchange prior to sending them back.
We require all returned items to be trackable and insured from the carrier. We are not responsible for items lost in transit during a return or exchange.
| Simply Obsessed Return Address |
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Simply Obsessed |
*Subject to full terms and conditions of our return policy. Please review policy in full before initiating a return. Items marked FINAL SALE are not eligible for return or exchange.
