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Questions
I have just admitted my obsession. What happens now? TOP
Once your admission is made, you will receive an automatic confirmation e-mail with your billing/shipping information. If there are any errors, please contact us at simplyobsessed@yahoo.com so we can make the necessary changes. We will start feeding your obsession with the current months kit. If we are sold out, we will fulfill your appetite beginning with the following months kit. How do I pay for my obsession each month? TOP
Your payment is processed through Authorize.net a VERY secure site. Since Authorize is processing your payment, your credit card information is never seen. What day of the month will my credit card be charged? TOP
When you sign up for membership your credit card will be billed automatically. Then it will be charged on that same day every month for the term of your subscription. ie: If you sign up on April 3rd your card will be billed that day and then in May your payment will come out on May 3rd.
If you want to sign up but want your payment to come out on a different day of the month let me know simplyobsessed@yahoo.com and we can work something out. How do I update my billing/shipping information? TOP
You can contact us via e-mail at simplyobsessed@yahoo.com or use our secure form on the contact us page of the website. You may also leave comments or ask us questions. We will do our best to respond to all e-mails in a timely manner. How much do you charge for shipping? Do you charge sales tax? TOP
We ship all of our packages via USPS Priority mail. We charge a flat rate of $6. We are required by law to collect 7.25% sales tax on all items being shipped to an Arizona address. On what day can I start looking forward to having my obsession fed? TOP
We begin shipping on the 3rd of the month (or the first business day thereafter). Due to the volume, shipping generally takes a week to complete. You will receive an e-mail notice once your kit has been shipped. Your kit will be shipped after your credit card has been billed for that months kit. What should I do if my kit arrives damaged? TOP
We hope this does not happen, but we do understand that it can on rare occasions. In this case, please contact us within 3 days of receiving your package. We will make the necessary arrangements to replace the kit at no cost to you. If the kit is no longer available, a substitute of equal value will be sent. We will require the damaged kit to be sent back to us, and we will refund the shipping charges you incur to return the kit. What if I do not like a particular kit. What should I do? TOP
We always want our members to be happy with their purchase. Should you decided you do not want to receive a kit, please contact us immediately. With a 6 month subscription you are allowed to skip once during your 6 month term. If paypal has already drawn from your account, we can still skip your shipment and when your term is up, the you will receive one more mointh. With a 3 month subscription, skipping a month is NOT allowed. Currently, we do not accept returns or issue refunds after your kit has already been purchased, unless due to an error on our part. If you have already been billed for a kit and decide you don't want to receive it, we will be happy to issue you a credit towards next months kit. Do you offer gift certificates? TOP
We certainly do! To share your obsession with a friend, contact us at simplyobsessed@yahoo.com and tell us what type of membership length you would like to purchase. You have the option to be billed monthly beginning with the starting month of the membership, or to pay for the entire membership up front. Upon receipt of your payment, we will send a gift certificate to your friend with your message. Where can I find layout ideas for my monthly kit? TOP
Our talented Design Team offers tons of creative inspiration to use your monthly kit. Visit our Design Team Gallery to check out the current months ideas. Be sure to check out our Message Board, Gallery and Blog for even more inspiration. I need to cancel my membership. How can I do this? TOP
Our billing process is automated due to the large volume of memberships we bill each month. If you decide you need to cancel your membership for any reason, you must contact us by the last day of the month. Membership cancellations that are received after the last day of the month will be processed for the following month. See the early cancellation policy below. Early Cancellation Policy TOP
3 or 6 month memberships will be subject to a $25 cancellation fee for early termination of your subscription agreement. If your credit card has already been charged for that month then the kit will be kept and you will be refunded the difference. I would like to purchase the add-ons. What is the best way to do this? TOP
Add-ons can be purchased using the appropriate "Buy Now" button. All purchases are handled through Paypal. Add-ons will be shipped together with the monthly kit so there is no additional shipping charge applied. Why did my kit come with different items than were listed on the site? TOP
Due to the fact we strive to offer the latest and greatest products, we reserve the right to substitute any products featured in the kit. It is not our intent to subsitute, but we cannot control manufacturer delays or shipping problems. We will always notify you when there will be a subsitution. If it is just a minor delay with the manufacturer, we will delay shipping no longer than 1 week, to get you the actual kit contents. We appreciate your understanding and we will do our best to notify you of any changes. What is your return policy? TOP
If you need to return a kit or any other merchandise for reasons other than damages, it must be returned with the kit packaging unopened within 10 days of receiving your kit. You must notify us by email prior to returning your merchandise for a refund of merchandise. Shipping is not also NOT refundable and there will be a 15% restocking fee. Please see the Return and Refund Policy page for more details.
All returns must be emailed in first for approval.
Items must be in new condition, unused and unopened.
Returns must be made within 10 business days of original shipment. If returning by mail, please repack, add delivery confirmation and mail to:
Simply Obsessed / Heather Arave
586 W. Enchanted Desert Dr.
Casa Grande, AZ 85222
If the above conditions are met, you will receive a credit to the credit card used for the original purchase on this site, less shipping charges and restocking fees. Do you ship international? TOP
We sure do! As long as you are willing to pay the extra fees! Just email us at simplyobsessed@yahoo.com with your full address so that we can give you the shipping cost, you will then be invoiced.
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